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Forum Discussion
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:
1. Disabled firewall
2. Disabled antivirus
3. Made the Windows user an admin
4. Disabled OneDrive
5. ...
Did anyone figure this out? Same problem - just started happening a couple of days ago. And now I keep getting this error. Dropbox is mostly unusable. Seems like a bug they have in their code. It says that the "performance of the Dropbox application starts to decline after reaching about 300,000 files", not that it will just break the whole App.
yes I fixed it - I just moved the whole dropbox directory into my other SSD I have in my PC (they are both 2TB, so that helps). then the problem with sync error stopped and it's "fixed" for now.
it's not a solution for everybody of course, but it helped in my situation.
- Megan
Dropbox Staff
Hey theeconomist1, let's jump right into this!
I'd like to ask for some info such as your device's OS, the Dropbox version and syncing status, please.
You can find the version, and the app's status, by hovering your mouse over the little Dropbox icon next to your WiFi on your menu/task bar.
Have you tried using selective sync for your content by any chance?
Let me know more, and we'll take it from there!
Hi Megan, I have two devices where I tried to synch it - one running OS Sonoma 14.4.1 and the other Monterey 12.6.6. The dropbox version on both is 198.4.7615. The files are synching fine, until suddenly I get an error "Syncing is interrupted". I tried moving the DB folder to an SSD like the above person suggested - still the same problem. At this point I am just trying to get my files off Dropbox. The main folder has 9K subfolders, so synching them individually would take forever. How should I proceed? I have been using DB for many years with these folders and never had a problem before.
- Hannah
Hey theeconomist1, with so many subfolders, I assume your entire file count is probably over 300K files, right?
Have you tried reducing the number of files, by using selective sync to remove some folders off the Dropbox folder and see if that helps at all?
