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Forum Discussion

Jonathan Wade's avatar
Jonathan Wade
Explorer | Level 4
8 months ago

Stuck Syncing on old Dropbox app version 198.4.7615

My Dropbox application is stuck on "Syncing". I am on Windows 11 Professional Edition (Build 22631) (64-bit) (Release ID 23H2). I have tried restarting, logging out and back in, reinstalling Dropbox,...
Desktop
Sync
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there Jonathan Wade - sorry to hear about this.

 

Could you send us a screenshot of the app's exact status as shown in your task bar at the moment?

 

Also, could you try updating to the latest version of the app from this page directly and let us know how it goes?

 

Thanks!

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