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Forum Discussion
Stuck "Indexing..." on macOS 14.5. I've tried everything.
Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many tim...
I have the same problem! How did you solve it?
Nancy
Dropbox Staff
Dropbox StaffSorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way.
First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that.
Other than that, I’d like to know the exact syncing status and app version of your Dropbox app.
It says "Indexing..." as Sync Status.
My Dropbox version is v207.3.5611.
Here ist getinfo:
Please advise!
Nancy, it says "The message you are trying to access is not available." on your replies. Please advise what I shall do!
- Nancy
Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together.
First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app version you should be seeing should be 206.4.6506.
I also checked your screenshot, but it looks like your computer wasn’t done calculating the size of the Dropbox folder just yet. Can you follow the same steps and give it some more time?
I’m just trying to make sure your folder doesn’t contain more than 300k files, which could cause performance issues on the Dropbox app.
