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Forum Discussion
Stop creating a file (.dropbox.device) on every device I connect to my pc!
Simple solution had at least an option in the settings to disable this feature.
I red a lot of messages in this community going back over a year now... and I understand why it's being created t...
I use Dropbox for my business on my Windows PC. I repair tech and computers and I plug devices into my computer all the time. I'm trying to transfer my customer's data to a 1TB USB drive. A while after I plug it in I see a ".dropbox.device" file created on my customer's USB drive.
There's no option in Dropbox (Backups->Camera Upload) or online to disable ALL camera uploads. Just "Photos Only" and "Photos and Videos". I also tried changing my AutoPlay in Windows 10 since there's a link in Settings, and that didn't work either. I delete the file, eject the drive, then reinsert the drive and it gets created again!
Sometimes I do NOT WANT ANY FILE TO BE WRITTEN TO A DRIVE at all! If these drives had a write protect switch, I would use it, but they don't.
How can I make Dropbox stop writing to my external drives without having to close Dropbox while I work, then run Dropbox when I'm done?
Megan
Dropbox Staff
Dropbox StaffHi there, MrTom, how are you today?
Can you send over a screenshot of the settings you've applied after clicking "Change AutoPlay Settings" in the Backups tab of the app preferences?
Thank you so much!
Can you send over a screenshot of the settings you've applied after clicking "Change AutoPlay Settings" in the Backups tab of the app preferences?
Thank you so much!
Please get rid of this IDIOTIC annoyance.
- Megan
Hey everyone!
I've contacted our Team, and it seems the best way to go about it would be through our ticketing system so we can have a more specific look into what's causing this.
Both me and the team understand this is far from ideal, and we're here to help you all locate what's causing it and how to proceed next.
If any of you haven't tried to disable the feature, please give it a go. For the ones that you've tried it and you still face the same behavior, I'd be happy to reach out in order for us to investigate further.If you're on a paid plan, you can always contact our Support team here.
Reply back to me, letting me know if that'd be okay, and I'd be happy to do so.
Thanks everyone!- Megan, could you, please, verify if you are a human or a bot? Totally unrelated replies all the time. Our problem is that THERE IS NO WAY TO DISABLE THIS FEATURE!!!
I suppose we're gonna have to start bombing Dropbox contact emails and hope that there will be a human reading them at some point and possibly forward the idea to the developers after receiving a few hundreds or thousands of emails with the same request. Let's give it a go!
- MeganHey guys!
No, it's safe to say that there are no bots here. We go through each comment and post, and I truly understand your point of view.
On my end, I personally try to help as much as possible, in order for this to be looked at. However, please understand that in order to work on this with you, we'll need to continue through our support channel so that our specialists can assist.
You should be able to contact our Support, and create a ticket here. If, for whatever reason, you have trouble doing that, let me know and I'll open one for you.
I hope you can understand. Let me know if you need anything else.Do NOT create a support ticket. Down that path lies nothing but frustration. The people who respond will MISunderstand your question and every reply, copy-paste canned responses that have nothing to do with your problem, ask you to jump thru useless hoops, and just waste your time.
