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Forum Discussion
Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
- That’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.
After these struggle, Dropbox folder location has changed AGAIN.
I didn’t realized that alias linked to the old Dropbox archive.
But it’s good for me that I can choose the default folder location.
Well.
The worst thing is this change doesn’t contribute for the contents search issue.
Hannah
Dropbox Staff
Dropbox StaffEveryone still facing this issue, please make sure to reach out to our support team for further assistance.
If you're having trouble reaching out to support, please let us know.
Thanks!
dear hannah,
nice try, but - in case you have not tried yourself - reaching out to 'support' is either one of the dumbest chatbots ever or being pointed to a (this ?) forum.
so wtf ... ?
so if this is 'support' i don't have trouble reaching it ... it just does not deserve the name.
c'mon ... this is a problem either many thousand of you clients are currently encountering - in which case many of you guys should be working on it (keeping us informed about the progress).
or it's a stupid little something just the 20 of us in the forum are having and you should be able to help us quickly.
so which is it ?
tia
You are so right! Dear DropboxTeam - stop experimenting with your users. You know exactly - a last update is a huge disaster. Any way- you continue asking your user to contact you? What for? To read your instruction which doesn't help at all? Time is not on your side…I would like to remember - there are many paid users as well...
Hannah ,
From the replies on this thread, it is fairly clear that most people are facing this issue.
If it isn't fixable due to the nature of the folder on the Mac, you need to tell your users.
Dropbox support is a chatbot that doesn't understand this issue, or the community - which is where all of us already are.
- I sincerely hope Hannah is not a chatbot. We all wish some meaningful (and technical) reply from somebody inside Dropbox.
I am so dang frustrated. I have had a support ticket open with dropbox for over a month, only to have dropbox support close the ticket with no explanation. I am still having the same issue all of you are. No solution. Dropbox is non-functional in OS Ventura using Spotlight. Not only can I not open files through Spotlight; I also can't drag and drop files into emails or messages, which is something I do a dozen times a day because of my job.
