You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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dsnidey's avatar
dsnidey
Helpful | Level 6
3 years ago

Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura

After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
  • dsnidey's avatar
    dsnidey
    3 years ago
    That’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.

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I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...","body@stringLength":"1075","rawBody":"

After upgrading to macOS Ventura, I was prompted to upgrade to \"Dropbox for macOS 12\". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage. 

\n

 

\n

I have done the following and the problem is not solved:

\n\n

Nothing works. Any suggestions??

","kudosSumWeight":19,"postTime":"2022-11-01T13:30:35.971-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:File access","text":"File access","time":"2019-09-12T04:01:44.028-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:633406_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":52510},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

After upgrading to macOS Ventura, I was prompted to upgrade to \"Dropbox for macOS 12\". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage. 

\n

 

\n

I have done the following and the problem is not solved:

\n\n

Nothing works. Any suggestions??

"},"Conversation:conversation:633406":{"__typename":"Conversation","id":"conversation:633406","solved":true,"topic":{"__ref":"ForumTopicMessage:message:633406"},"lastPostingActivityTime":"2023-09-21T23:05:08.660-07:00","lastPostTime":"2023-09-21T23:05:08.660-07:00","unreadReplyCount":398,"isSubscribed":false},"ModerationData:moderation_data:633406":{"__typename":"ModerationData","id":"moderation_data:633406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:633406_2":{"__typename":"Revision","id":"revision:633406_2","lastEditTime":"2022-11-01T17:28:55.442-07:00"},"ForumReplyMessage:message:652178":{"__typename":"ForumReplyMessage","id":"message:652178","conversation":{"__ref":"Conversation:conversation:633406"},"author":{"__ref":"User:user:1212741"},"revisionNum":1,"uid":652178,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:652178"},"parent":{"__ref":"ForumReplyMessage:message:652049"},"body":"

After all, re-indexing Spotlight doesn’t work.

And I found this.  What a terrible change :’(

 

Expected changes with Dropbox for macOS - Dropbox Help

“Searching through Finder won’t find all content in your Dropbox folder.

- Only file names will display in these search results, not the file contents.”

","body@stringLength":"420","rawBody":"

After all, re-indexing Spotlight doesn’t work.

And I found this.  What a terrible change :’(

 

Expected changes with Dropbox for macOS - Dropbox Help

“Searching through Finder won’t find all content in your Dropbox folder.

- Only file names will display in these search results, not the file contents.”

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I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2022-11-05T06:13:52.077-07:00","lastPublishTime":"2022-11-07T06:09:19.046-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":19467},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633406/message:634436","customFields":[]},"User:user:1212741":{"__typename":"User","id":"user:1212741","uid":1212741,"login":"kotobato","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":4,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":5,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-09-28T04:38:27.063-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:652178":{"__typename":"ModerationData","id":"moderation_data:652178","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:652049":{"__typename":"ModerationData","id":"moderation_data:652049","status":"APPROVED","rejectReason":null},"User:user:364291":{"__typename":"User","id":"user:364291","login":"Walter","uid":364291,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":27126,"biography":null,"topicsCount":3,"kudosReceivedCount":3426,"kudosGivenCount":3427,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2779},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:651956":{"__typename":"ModerationData","id":"moderation_data:651956","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:651956":{"__typename":"ForumReplyMessage","id":"message:651956","revisionNum":1,"uid":651956,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:633406"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:651956"},"body":"

Hi,

Does anyone have same problem?

 

I upgraded to macOS Ventura 13.1 on December 2022 then I found that 

Spotlight can't search online-only files contents (ex. text, tags, comments, URLs).

Why? I'm in a lot of trouble about this.

Is this a technical specification change?

Is this related to Dropbox folder's location change to  ~/Library/CloudStrage/ directory on Apple Silicon Macs?

 

This happened only on Apple Silicon Mac.

I still can search online-only files contents on Intel iMac.

 

MacBook Air 13.3 inch M1 2020
macOS Ventura 13.1

Dropbox 166.3.2847

","body@stringLength":"866","rawBody":"

Hi,

Does anyone have same problem?

 

I upgraded to macOS Ventura 13.1 on December 2022 then I found that 

Spotlight can't search online-only files contents (ex. text, tags, comments, URLs).

Why? I'm in a lot of trouble about this.

Is this a technical specification change?

Is this related to Dropbox folder's location change to  ~/Library/CloudStrage/ directory on Apple Silicon Macs?

 

This happened only on Apple Silicon Mac.

I still can search online-only files contents on Intel iMac.

 

MacBook Air 13.3 inch M1 2020
macOS Ventura 13.1

Dropbox 166.3.2847

","author":{"__ref":"User:user:1212741"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:633406"}},"ForumReplyMessage:message:652049":{"__typename":"ForumReplyMessage","id":"message:652049","revisionNum":1,"uid":652049,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:633406"},"subject":"Re: Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:652049"},"body":"

Hi kotobato, sorry to hear you're having issues with this. 

\n

 

\n

Could you let us know if you've tried re-indexing Spotlight as outlined here

\n

 

\n

Note that the help article mentions the Documents folder, but you need to use the Dropbox folder instead.

\n

 

\n

Let us know how of any updates!

","body@stringLength":"686","rawBody":"

Hi , sorry to hear you're having issues with this. 

\n

 

\n

Could you let us know if you've tried re-indexing Spotlight as outlined here

\n

 

\n

Note that the help article mentions the Documents folder, but you need to use the Dropbox folder instead.

\n

 

\n

Let us know how of any updates!

","author":{"__ref":"User:user:364291"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:651956"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":3},"Revision:revision:652178_1":{"__typename":"Revision","id":"revision:652178_1","lastEditTime":"2023-01-19T00:20:09.726-08:00"},"QueryVariables:ReplyList:message:652178:1":{"__typename":"QueryVariables","id":"ReplyList:message:652178:1","value":{"id":"message:652178","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1734449632000","value":{"altText":"{login}'s 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Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura","moderationData":{"__ref":"ModerationData:moderation_data:652498"},"body":"

Hey everyone. If you're still having an issue with this, can we reach out to you via email, so we can investigate?

\n

 

\n

Please let us know!

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