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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi dragomirradev, I'd be happy to help! 

 

You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. 

 

Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates? 

 

Also, what is the version of the app that you have installed to your device?

 

Keep me posted! 

dragomirradev's avatar
dragomirradev
Helpful | Level 6
3 years ago

Hi, Megan,

 

Thank you.

 

I am using Selective Sync. I am using the latest version of the software (157.4.4808).

 

I have rebooted the machines and reinstalled the client several times.

 

I am now trying a very tiny Selective Sync to avoid another crash.

 

However, one of my devices, after 12 hours and more, still says "Syncing" and won't upload or download any files.

 

I am not sure if I should kill the client and restart the machine or keep waiting.

 

Thanks.


Drago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey dragomirradev, can you send me a screenshot of the app's current syncing status? 

     

    I'd also appreciate a screenshot of what you see when you hover your mouse over your little Dropbox icon. 

     

    If I were you, I'd adjust the app's bandwidth settings, in order to make the app go a bit faster, if you will. 

    • dragomirradev's avatar
      dragomirradev
      Helpful | Level 6
      3 years ago

      Hi, Megan,

       

      Thanks for the message. I am attaching a screenshot.

       

      As you can see, (1) the app is still syncing, and (2) the window in which the messages appear has moved partially outside my desktop, so I cannot even click on the buttons anymore.

       

      Drago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot, Drago.

         

        Hmm, is it possible that your screen is zoomed in? 

         

        If not, try restarting your computer, to see if that helps at all (with the window issue).

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