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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi dragomirradev, I'd be happy to help! 

 

You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. 

 

Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates? 

 

Also, what is the version of the app that you have installed to your device?

 

Keep me posted! 

dragomirradev's avatar
dragomirradev
Helpful | Level 6
3 years ago

DropBox keeps sending me ads to increase my storage space from 1 TB to 2 TB to 3 TB to 4 TB. 

So, I recently did that and added more files. Now the question is how to remove some of them so that DropBox restarts. 

 

I am using 157.4.4808

 

I am not even able to do selective sync properly since the app keeps crashing.

 

I tried deleting a large directory with 1.6M files but even this is taking more than 48 hours. The numbers right below haven't changed in hours. I don't know why the status report says "Uploading" given that these are files that I am removing (on linux) from the DropBox directory.

 

tangra:~% dropbox status
Syncing 886,339 files
Uploading 886,336 files...

 

All in all, I've spent more *than 60 hours* of personal time over the last few days dealing with this, inc,luding 15 hours each day on Saturday and Sunday. It has been a disaster. I am supposed to be working on a presentation for a conference. I am leaving today and I haven't been able to work on the presentation because of all these problems.

 

Please help me out! Can you please remove that huge directory directly from the server?

 

Drago


Downloading 3 files...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, dragomirradev and sorry to see you're having trouble.

     

    The Dropbox app's performance is definitely not at its best right now, due to the large number of files and the simultaneous tasks it's trying to perform.

     

    Do you see that the sync status of the app is stuck on a specific number of files or does it move, just very slowly?

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