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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Owltiger's avatar
Owltiger
Helpful | Level 6

Hi all

Two days ago I cleaned up and reorganized my local Dropbox on my desktop.  For what it's worth I've been using Dropbox on all five of the computers in our family, this is the primary one that stores "all" of the Dropbox folders while the rest have subsets (only 1-4 folders).

After the cleanup, which moved, and deleted quite a few files, I noticed that Dropbox had "quit unexpectedly."  I restarted it several times and each time received the same "Dropbox quit unexpectedly," message.

I have tried the following solutions suggested on the website:

* Restarted system

* Reinstalled Dropbox completely

* logged all other systems out of Dropbox and repeated both of the above

* Restarted about ten more times.

* Grown increasingly frustrated

* Backed up the "corrected (with changes) Dropbox folders to a spare drive to prevent any data loss

 

Any help would be greatly appreciated.  I'm at the point where I may need to delete and start over again, which would take a few days.

Owltiger's avatar
Owltiger
Helpful | Level 6
3 years ago

For some reason I could not reply directly to your comment.

Yes, my system has well over 300k, and has been over that limit for years (I have a rather robust PC).  Unfortunately, I have been unable to remove anything in selective sync because as soon as the application starts up and I go to click on the options it crashes into the same error message.  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Owltiger, thanks for the speedy reply. 

     

    Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? 

     

    Maybe that will do the trick. 

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