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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

sgrya1's avatar
sgrya1
Helpful | Level 6

Hi Walter,

No luck with that. I got a message saying that 83.4.152 had been successfully installed.

It tried to launch then failed with the same previous error.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I see, thanks for the swift response sgrya1!

As you're still getting the same error, I'd suggest a clean, advanced re-install at this point. 

Let me know how it goes!

  • sgrya1's avatar
    sgrya1
    Helpful | Level 6
    6 years ago

    That didn't work either unfortunately.

    I was prompted to sign in, the dropbox folder opened, the dropbox system tray app said it was syncing files, then after some time the same error appeared.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      I'm sorry to hear this persists sgrya1.

      At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?

      • sgrya1's avatar
        sgrya1
        Helpful | Level 6
        6 years ago

        Hi Walter, Yes of course. Any help here would be greately appreciated.

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