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Forum Discussion
Send For Signature missing from Context Menu as of last week
I have confirmed this behavior on 3 different computers. I'm guessing there was possibly an app update that has removed the "right click" > "Send for Signature" function from Dropbox ? How do I go ...
Hello,
Dropbox signature used to be available from the desktop app. It was super easy to right click and send it off and put in the signatures. Now I have to go through the extra step of going online, finding the document, and then preparing the document to send. Can you please make the sign available on the desktop app again? Thanks.
Walter
Dropbox Staff
Dropbox StaffHey @CharlieSha - thanks for the feedback on this.
I've passed it on to the team internally and you can let us know if you have anything else to add.
For now, you can use the 'Preview on Dropbox.com' option that will take you to the same page as the 'send for signature' option did. From there, you'll be able to send it for signature normally.
This is a service we pay additionally, annually for. We chose Dropbox for this solution given that it was so convenient to use. Removing the "right click" feature, frankly seems like an awful step backward. It's mainly accounting/bookkeeping tasks that we deploy this type of solution for. Frankly, when staff aren't generally "technically" inclined, not having the right click ability for those in their upper years is pretty disappointing. Please bring this feature back, if not we will likely be forced by our clients to find alternative solutions.
As to your "temporary" solution, "Preview on Dropbox.com" doesn't exist for PDF files in the "right click" context.
The only work-around I have seen is to bookmark the folder structure within the dropbox archive to give book keepers some level of "reasonable" access to "send for signature", that said, some companies have complex folder structures and it is an awful way to natigate the file structure as compared to windows explorer.
You should have "View on Dropbox" based on what I see, as opposed to Preview. Then when the document is viewable, select the option from the menu bar immediately above the document that says Send for Signature and you should be back at the same place as the Send for Signature option from the context menu in Windows took you.
Thanks. That is a great work around for now.
Thank you, this is an acceptable work-around for now.
The other frustration is that the old 'Name' and 'Email' fields used to be a pop up overlay on file to be signed, it is now a separate page and you cannot preview the document before adding the name and email.
This is also somewhat tedious when dealing with multiple files in a day/short period of time for two reasons.
1. Our files (as I imagine other users are) have the signer's names viewable behind the overlay so that we can double-check that we're filling in the correct details before we press 'ok'
2. It's unnecessary extra loading of pages
The option on the right click "context" menu appears to be "View on Dropbox" not preview.
Is the removal of the Send for Signature option expected to be permanent?
There seems to have been a number of recent issues creep up, not overly impressive.
