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Forum Discussion
GMart1120
3 years agoHelpful | Level 6
Safari 16.1 (macOS Ventura) cannot access Dropbox files
Safari cannot open the page.The error is: "The operation couldn't be completed. (kCFErrorDomainCFNetwork error 1.)" (kCFErrorDomainCFNetwork:1) Dropbox recently moved itself to "a safer location...
- 2 years ago
Happy Monday guys!
Thanks for keeping us updated, and for sharing your finds with the Community. I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need anything else, let me know!
Walter
3 years agoDropbox Staff
Hey there GMart1120, thanks for flagging this with us.
Can you please let me know if this happens with files that are online only or if it's about files that are available offline on your computer?
Does the issue persist on other browsers perhaps?
Any additional information or screenshots of the errors you get will be much appreciated.
- GMart11203 years agoHelpful | Level 6
Walter: per your request, here's a screenshot of the Safari error message. I believe you will find the text exactly as I stated in my original post. With respect to the online/offline question, the file I ask Safari to open has already been opened by Chrome and TextEdit. What else can I provide? Thank you for your interest.
- Megan3 years agoDropbox Staff
Hey GMart1120, thanks for the screenshot, very helpful!
Does this happen with all of your .html files, or only some of them? Also, could you clarify the state of the files too (online-only, available offline)?
- GMart11203 years agoHelpful | Level 6
Megan Safari's failure to load HTML files only happens when I try to access ones in the ~/Library/CloudStorage/Dropbox folder. Failure on all files.
Not sure how to answer your online/offline question. Using Chrome: menu File, Open file..., point to the ~/Library version and it opens the HTML file just fine. Immediately go to Safari and enter the same string of commands and it fails with the aforementioned error message.
I've copied the folder of HTML files to the local drive and Safari loads them without error.
- DCSkipper3 years agoExplorer | Level 3
This happens for me with offline html files. Safari won't open them if they are in Dropbox locally on my computer. I don't know about online ones. It also took me a long time to find the location of Dropbox files on my Mac using Ventura OS so that I could upload them using the latest version of FileZilla.
- DCSkipper3 years agoExplorer | Level 3
I just checked and the html file that wouldn't open with Safari opened with Chrome.
- GMart11203 years agoHelpful | Level 6
DCSkipper's experience matches mine. Is there anything magical about the ~/Library/CloudStorage location of Dropbox? Can I moved it somewhere else? any special instructions/processes to do that? Or do I just need to abandon the idea of storing HTML files in Dropbox?
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