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Forum Discussion
Right Click Context Menu Disappearing on Update
Hello guys,
After going back and forth with support about the right click context menu disappearing on every self update by the Windows app we couldn't find the solution.
I was advised to...
Nancy
Dropbox Staff
Dropbox StaffHi alonzo86, thanks for posting on our forum.
As a first step, can you send me the ticket number from your convo with our support team? I’d like to check it, as well.
Besides your UAC Control Settings, have you also checked the overlay icons of your File Explorer, to make sure the issue doesn’t lie there?
Did you have any other OS updates recently, right before this issue occurred?
Keep me updated.
Hello,
Reinstalling and doing steps from the link you provided worked (actually just reinstalling fixed it in the first place, but I did all of the above). But, everytime self-update happens reinstall works... I would like not to have reinstalling on every self update because the context menu disappears every time self-update happens .
- Hannah
Hey alonzo86, I'm glad the issue is resolved now.
Especially doing the steps that Nancy provided, might have fixed it for you for good, but if it does come back, please reply back to this thread, so we can investigate further.
- Thank you Hannah, I'll report back if the same thing appears on the next self update
Hello,
The app updated itself in the last 24 hours and the context menu disappeared once again.I'm tired of trying to solve the problem and I don't have time to troubleshoot it, at this point I'm just considering to quit the subscription and to move on.
