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AcerbicMaelin's avatar
AcerbicMaelin
Explorer | Level 3
6 years ago

Renaming files: windows re-selects entire filename when other files resync

Found a reproducible annoyance in Windows 10 with Dropbox. I often cycle through a lot of folders using the tab key to rename them one at a time, and this produces an issue where, as soon as the Drop...
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Setting up the apps
  • Megan's avatar
    Megan
    4 years ago
     Hey AntennaMan!

    Thanks for following up with us!

    It looks like this is not a Dropbox specific issue, and it's appearing with other cloud programs as well.

    Now, it'd be wise to note, that since this isn't an issue caused by Dropbox or pertaining just to us, we're not able to provide a precise solution.

    I'd definitely suggest checking in with Microsoft about this, as well just to make sure you've exhausted all options and to also let them know about this. 

    Give me a nudge if you have any other questions!
jeremytlv's avatar
jeremytlv
Helpful | Level 5
5 years ago

Same issue.

 

Easy workaround : just pause Dropbox sync while you're doing the renaming work, then unpause once you've finished.

  • alexonskiPGC's avatar
    alexonskiPGC
    Helpful | Level 6
    5 years ago

    I have experienced this same issue on both Windows 8.1 and Windows 10 computers.  I have have had an open support request with Dropbox on this issue for about two months now, and their only resolution so far is to disable syncing when renaming files or folders.  This is very inconvenient to do every time you rename a file.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey there everyone, thank you so much for your ongoing updates here!

       

      Our team have been looking into this and would like to do a little further investigation and need some additional examples to help with this.

       

      I've just sent a brief email to each of you here, if you have the time then please check your inbox for my message and we can go from there.

       

      alexonskiPGC, I could see that you already have an open communication with our team regarding this so I've just passed along your comments there.

       

      Thank you so much for your patience, let me know if you have any questions!

      • alexonskiPGC's avatar
        alexonskiPGC
        Helpful | Level 6
        5 years ago

        Further update from Dropbox support is that there is no ETA for a fix, quoting from their update on my support request below:

        Sep 17, 2020, 11:38 PM PDT:

        Currently, the Engineering team are unable to provide an exact timeframe as to when the file renaming issue will be fixed. For the moment, the workaround is to pause syncing and then rename the files.

        We'll make sure to let you know once an update becomes available.

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