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New member | Level 2

7 days ago

Reinstalled the Dropbox app and it wants to rename my Dropbox folder

Sadly, I had already downloaded another and have a problem -- instead of picking up my old dropbox folder, the installer wants to rename it. I'm not sure what to do now. except reboot in the middle of the installation process. Sounds fun, eh?

desktop

Install

15 Replies

Hannah
Dropbox Staff
5 days ago
Hey muddleglum, thanks for reaching out to the Dropbox Community.

Since your issue is not relevant to the thread you posted in, I moved it to a thread of its own and we'll continue working on your issue here.

From your description, it sounds like you either previously had your Dropbox folder in a different location than the default one (C:/Username/Dropbox) or you signed in to the Dropbox application with a different account and not the one that was previously linked to the particular computer.

Can you check and let me know if any of the above is the case?

Any additional info on the issue or screenshots will also be really helpful.

Thanks in advance!
- muddleglum
  New member | Level 2
  5 days ago
  
  Thank you for your reply. Neither is true, my dropbox folder is in the correct location (C:/User/name/Dropbox, which is different than what you typed.) As I wrote to Walter, I had to reboot for another reason and, on running, I got to two other steps that recognized my folder as correct before giving up. I'll be leaving for the day, but will try getting screenshots for you tomorrow morning.
  - muddleglum
    New member | Level 2
    4 days ago
    I'm sending screenshots 7-8. I think the will enable you to get your bearings. Number 8 is the "already a folder" dialog. Note that I have a slow connection and it will probably not work to send the whole of this over the Internet.
    
    The last is the "already a folder" dialog. Note that I have a slow connection and it will probably not work to send the whole of this over the Internet.
    
    It may help to know that I have a now out of sync dropbox folder in another computer. The computers are linked by wifi, so if that gives you a creative nudge . . .
muddleglum
New member | Level 2
4 days ago
Megan, Please tell me the best way to get out of that dialog box. You will probably tell me to go to Task Manager. I'm guessing that I select that "Dropbox" icon with the (7) after it rather than one from the list of seven. Is that correct? (I might have missed one?)
- Megan
  Dropbox Staff
  4 days ago
  Hey muddleglum, sorry I lost you there.
  
  Are you referring to the dialogue box that mentions "There's already a folder or file named Dropbox"? If so, can you click "Choose another location"?
  
  You also mentioned the Dropbox icon with the 7 after it, but I'm not sure I can see this on the screenshots you've attached here. Can you clarify, please?
  - muddleglum
    New member | Level 2
    4 days ago
    "with the 7" etc.,
    In the Task Manager is a list of running processes that can be closed rather violently.
    I'm now in the dialog, "Browse for Folder." I'm guessing that you want me to hit the OK button. Correct?

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Reinstalled the Dropbox app and it wants to rename my Dropbox folder","moderationData":{"__ref":"ModerationData:moderation_data:830255"},"body":"

Hey muddleglum, thanks for reaching out to the Dropbox Community.

Since your issue is not relevant to the thread you posted in, I moved it to a thread of its own and we'll continue working on your issue here.

From your description, it sounds like you either previously had your Dropbox folder in a different location than the default one (C:/Username/Dropbox) or you signed in to the Dropbox application with a different account and not the one that was previously linked to the particular computer.

Can you check and let me know if any of the above is the case?

Any additional info on the issue or screenshots will also be really helpful.

Thanks in advance!

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Thank you for your reply. Neither is true, my dropbox folder is in the correct location (C:/User/name/Dropbox, which is different than what you typed.) As I wrote to Walter, I had to reboot for another reason and, on running, I got to two other steps that recognized my folder as correct before giving up. I'll be leaving for the day, but will try getting screenshots for you tomorrow morning.

I'm sending screenshots 7-8. I think the will enable you to get your bearings. Number 8 is the \"already a folder\" dialog. Note that I have a slow connection and it will probably not work to send the whole of this over the Internet.

\n\n

The last is the \"already a folder\" dialog. Note that I have a slow connection and it will probably not work to send the whole of this over the Internet.

\n\n

It may help to know that I have a now out of sync dropbox folder in another computer. The computers are linked by wifi, so if that gives you a creative nudge . . .

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Megan, Please tell me the best way to get out of that dialog box. You will probably tell me to go to Task Manager. I'm guessing that I select that \"Dropbox\" icon with the (7) after it rather than one from the list of seven. Is that correct? (I might have missed one?)

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Hey muddleglum, sorry I lost you there.

Are you referring to the dialogue box that mentions \"There's already a folder or file named Dropbox\"? If so, can you click \"Choose another location\"?

You also mentioned the Dropbox icon with the 7 after it, but I'm not sure I can see this on the screenshots you've attached here. Can you clarify, please?

\"with the 7\" etc.,
In the Task Manager is a list of running processes that can be closed rather violently.

I'm now in the dialog, \"Browse for Folder.\" I'm guessing that you want me to hit the OK button. Correct?

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