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Forum Discussion
Refreshing screen on Excel and Word - Windows 7
I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.
After many hours of troubleshoo...
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
Hi,
When Dropbox desktop app is running (the icon is in the taskbar, nothing else in particular is open), I have issues with the mouse pointer. E.g. when selecting colors from a dropdown in MS Word/Excel/Powerpoint, the dropdowns suddenly close and I am unable to select a color.
The problem is solved by quitting Dropbox (Taskbar symbol -> Settings symbol -> "Dropbox beenden" in German).
This seems to be Dropbox "competing for focus". Is this problem known at all?
Nvm, found it a few posts down. Solved.
- Jane
Dropbox Staff
Hey stravsmi,
Thanks for letting us know. I've just moved your post here, since we're trying to gather all incidents on one place.
I'll make sure to update this thread once there's a fix.
Hope you have a great rest of the day ahead!
So I raised this to Dropbox support and got an email saying the latest version resolves this issue. Well I just installed the latest version and it's not resolved at all! Dropbox is still interfering with MS Office causing refreshes which subsequently close down sub menus.
Think it's time to bin dropbox and try another program....
Bye Dropbox, maybe learn to stop your software interfering with other software.
Still continue to have lockups throughout the company. Killin the dropbox process allows the user to use their computer -- otherwise ctrl-alt-del does not even work. All clients running Windows 10 64bit. One user could not even get to DB preferences in time to turn off badge before the machine would lock up. Current version is 34.4.20.
No MS Office were running at the time either.
It's embarassing for me as their IT guy -- can't believe it's gone on this long.
Ross_SHi DWMT
That doesn't sound like its connected to an issue with badge though. It sounds more like a software conflict. I'd go about a process of elimination of disabling or starting without extra programs running to identify where the issue is.
Hope this helps you.
If you want to log a support ticket we're happy to help.
