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lensilva's avatar
lensilva
Explorer | Level 4
8 years ago

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
Desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

kk5hy's avatar
kk5hy
New member | Level 2

Hi, 

I'm the network admin for the company I work for. In the past few days I've had 3 people complain about Microsoft Office 2013 cursor to "flicker" 

In Excel, if you have a cell highlighted, you can see the box flicker as well. 

I thought it was something with Office until we realized these three people have dropbox installed. I'm sure the free version if that makes a difference. 

 

If I exit Dropbox, the flickering in Office stops.

None of these people have the options box checked to show the dropbox download in Office. 

 

This seemed to start after a Dropbox update last week I believe. 

 

Anyone have a fix other than uninstall Dropbox?

Thanks,
Jake

Yves_Mazzon's avatar
Yves_Mazzon
New member | Level 2
8 years ago
I turn off Dropbox while I am working with excel or Word. I hope the Dropbox programmers will take notice that Dropbox should not steel the focus on the menus.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey all, 

     

    I'm just updating the thread here to let you know that we're working on having this fixed soon and I'll make sure to send more information once amended. 

     

    Thanks for bearing with our team, I hope you have a great week ahead! 

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