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lensilva's avatar
lensilva
Explorer | Level 4
8 years ago

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
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  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi lensilva and all,

 

 Thanks for highlighting this.

 

 We've investigated here and it looks like we have a slight bug at our end. I'll update here once the fix is live in a beta or stable version and let you all know what the version number is.

 

Thanks again all for highlighting us. In the mean time, as a work around, you can indeed disable the Dropbox badge which should resolve this.

 

Many thanks and happy Dropboxing!

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