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Forum Discussion
Refreshing screen on Excel and Word - Windows 7
I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.
After many hours of troubleshoo...
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
I am not sure the category I selected is the correct one or not. I am not a power Drobox user and I have never used this forum before.
Our company recently started deploying Office365 which is using Office 2016.
I have a personal dropbox account, not a corporate one.
I started noticing that when I am using Office Suite Programs (WORD, EXCEL, POWERPOINT, etc.) that "something" was stealing the focus. By that I mean, if I had a cell selected in EXCEL and RIGHT CLICKED to select an option, suddenly the context menu closed. I looked more closeliy and noticed that the "box" around and excel cell, was "flashing" every2 second or so. That seemed to go along with the "focus stealing" activity.
I started closing appications one at a time and when I closed DROPBOX, it stopped.
I have removed all references to DROPBOX within OFFICE and removed all addons to use DROPBOX.
I would like to keep DROPBOX running in the background without it stealing the focus from OFFICE SUITE programs, but the constant stealing the focus, makes using the applications almost useless.
For not I have to CLOSE DROPBOX when using OFFICE365 programs and then start it again when I am not using OFFICE.
Has anyone else seen this and is there a solution?
Thank you!
- Rich
Super User II
Seems to do the trick for me. Thank you.
Rich - that worked!
In fact I'd noticed the badge had stopped working - I was looking for a similar control in Word or Excel but didn't think of DB settings!
Perfect, thanks!
I have been using the desktop app to sync with my Windows PC's for years. This issue with the focus "stealing" just started for me on Friday last week (8/11/17). I am using Office 2010 and this was happening in Excel and Word, all files, whether sync'd w/ Dropbox, local HDD, or network share drive.
I uninstalled the Dropbox program this morning, and the problem disappeared...
Re-installed the Dropbox program this afternoon, and the problem was immediately back...
This issue renders Excel and Word practically unusable with focus being stolen every second or less. This occurs regardless of the sync/program status (i.e. I disabled it, and did nothing to fix it)...
Although I was very happy to see someone else having this issue, it is disappointing. I hope it's resolved quickly.
-B'
Problem started for me on the same date, Friday (8/11/2017). I have uninstalled Dropbox and the problem was removed.
With Dropbox installed, Word and Excel are unusable as all menus disappear as soon as they're opened.
Dropbox 1.3.65.1
Windows 7 Professional 64-bit
Office 365 ProPlus (Version 1707 - Build 8326.2076 Click-toRun)
Excel 2016 (16.0.8626.2076) 32-bit
I also have 3 users with this issue. All running either Office 2013 or Office 2016 on Windows 7. Disabling dropbox at startup or killing it fixed thier issues.
Me too - glad I'm not alone. Started on the 11th August.
I have Win 7 with Office 365 version of Office 2016 and DB 32.4.23
Have reinstalled Office & DB and, like the other poster, found it was DB causing the issue.
Same symptoms here with Office 2010. Only found this thread after I shut down processes one by one until the behaviour stopped - and discovered it was Dropbox.
I Have the same problem with Dropbox and excel. If I have Dropbox in the background and when I use excel 2007 it is impossible to save my excel using the dropdown menu, The dropdown menu disappears in a flash in order to use excel I have to turn off Dropbox program from running. I tried many times and it is definitely Dropbox problem that steel the focus of the drop down menu. In addition when Dropbox is running I can see a fast flickering on Excel.
I hope Dropbox will take note of these soon.
