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Forum Discussion
Refreshing screen on Excel and Word - Windows 7
I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.
After many hours of troubleshoo...
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
Microsoft Office (Excel, Word, PowerPoint) popup menus - from autofilter dropdowns, right-click menus, and ribbon menu dropdowns - would disappear quickly - often in 1-4 seconds, too quickly to make a selection.
Before any change to the document, the popup menus would work fine. But, after the first unsaved change, the problem would appear.
After hours of exhaustive testing, I have conclusively isolated the problem to the Dropbox desktop client. When Dropbox desktop client is running, the problem is present; when it is not, the problem is gone. Pause syncing is not enough to clear the problem; I must quit the desktop client.
I suspect the auto-update to version 32.4.23, which was installed on my computer on Thursday, August 10, 2017, and that's when I started having the problem.
I noticed an old post from 2016-03-02, describing the same problem:
User: Robin E. https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/246229
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I've been running the same setup for years, with very little change in configuration, and no problem like this until now.
MacBook Pro (late 2015)
Windows 7 Ultimate running under Bootcamp
Microsoft Office 2010
Dropbox Business account
Switching off Dropbox worked for me after hours of head scratching. What annoys me is that when I googled for the problem, everyone was pointing at printer and display drivers. Even the MS support team didnt refer to Dropbox as being the problem.
