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HaniN's avatar
HaniN
Explorer | Level 4
2 years ago

Recently added files and folders are not showing on other users computers.

Hi,   I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recent...
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HaniN's avatar
HaniN
Explorer | Level 4

Hi Megan,

 

Thanks for responding to my msg.

 

We are using 1 account (mine) and sharing dropbox files over a private network. When I click the Dropbox icon on my computer it shows  a grey box and a msg "Dropbox 179.4.4917 Up to date". Syncing is on and says "no issues".

 

I have discovered something new: If go to file manager on my PC and access my Dropbox through this path: C:\***\Dropbox.... then we don't see the updates and files as I mentioned in my first message. HOWEVER, if I access Dropbox through this path: C:\Network\***\Users\PUBLIC\Dropbox... then I see all the files and folders we're looking for! It seems we have to access Dropbox through the Public folder to avoid the problems we were having. Not sure if you have something to add to this. Should I move dropbox to the PUBLIC folder on my PC?

 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi HaniN, can you try moving the folder, following these steps and update me on the results? 

  • HaniN's avatar
    HaniN
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    According to the dropbox menu, my dropbox location is currently at C:\Users\Admin\Dropbox. Where would you like me to move it to?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      HI HaniN, just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?

      • HaniN's avatar
        HaniN
        Explorer | Level 4
        2 years ago

        Hi Jay 

         

        Yes, the Public folder is shared (read&write) on the WORKGROUP network. To be honest I'm still confused about the difference of accessing dropbox through PUBLIC folder and USER folder -I'd have though it would be the same. I'm still experiencing the problem that if I make changes to files by accessing dropbox through C:\...USER\DROPBOX, those changes do not reflect if I access DROPBOX through C:\...PUBLIC\Dropbox. The simple solution seems to be to ensure everyone accesses dropbox through the PUBLIC path, but that doesn't really explain the underlying problem. If you have an explanation, I'd be grateful to hear it.

         

        Regards,

        Hani

         

         

         

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