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HaniN's avatar
HaniN
Explorer | Level 4
2 years ago

Recently added files and folders are not showing on other users computers.

Hi,   I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recent...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi HaniN, welcome to our Community! 

 

Let's jump right into this! As a first thing, can you clarify if you're using one Dropbox account, that you're sharing between devices, or if you have two separate ones, and you share content between them? 

 

Based on the screenshots it seems you're using the same account, I just want to confirm, and double check. 

 

Also, it seems that on your colleague's computer there are no syncing icons next to the files in Dropbox. Are we sure the app is up and running? Can you clarify the app's current syncing status, and version at the moment? 

 

Keep me posted!

HaniN's avatar
HaniN
Explorer | Level 4
2 years ago

Hi Megan,

 

Thanks for responding to my msg.

 

We are using 1 account (mine) and sharing dropbox files over a private network. When I click the Dropbox icon on my computer it shows  a grey box and a msg "Dropbox 179.4.4917 Up to date". Syncing is on and says "no issues".

 

I have discovered something new: If go to file manager on my PC and access my Dropbox through this path: C:\***\Dropbox.... then we don't see the updates and files as I mentioned in my first message. HOWEVER, if I access Dropbox through this path: C:\Network\***\Users\PUBLIC\Dropbox... then I see all the files and folders we're looking for! It seems we have to access Dropbox through the Public folder to avoid the problems we were having. Not sure if you have something to add to this. Should I move dropbox to the PUBLIC folder on my PC?

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi HaniN, can you try moving the folder, following these steps and update me on the results? 

    • HaniN's avatar
      HaniN
      Explorer | Level 4
      2 years ago

      Hi Megan,

       

      According to the dropbox menu, my dropbox location is currently at C:\Users\Admin\Dropbox. Where would you like me to move it to?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI HaniN, just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?

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