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Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
DBXCommunity
Community Manager
Community ManagerHi everyone,
Thank you for reaching out. We hear your feedback and we’re working hard on this experience.
A public beta for full support of macOS will be available in early Q4. For now, you can still double-click to open files in Finder. Everything else is working as usual.
Your experience on PC devices, dropbox.com, and from the latest iOS and Android apps remains unaffected. You can find more information here [https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support].
Please ensure you have turned on early releases and once the beta is available to you, you will receive a notification.
Thank you.
DBXCommunity wrote:Hi everyone,
Thank you for reaching out. We hear your feedback and we’re working hard on this experience.
A public beta for full support of macOS will be available in early Q4. For now, you can still double-click to open files in Finder. Everything else is working as usual.
Your experience on PC devices, dropbox.com, and from the latest iOS and Android apps remains unaffected. You can find more information here [https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support].
Please ensure you have turned on early releases and once the beta is available to you, you will receive a notification.
Thank you.
I assume this response only applies to Business and Teams accounts, because Personal accounts already work fully with 12.3/12.4/12.5 with the current betas, and have for some time. My Dropbox is using the Apple fileproviderd extension and the Dropbox folder is located in ~/Library/CloudStorage/
Dropbox have not made any official statements about different roll out policies for Personal Business and Teams, but there has been the odd hint and most complaints seem to come from Business/Teams users.
Michael,
Try opening an InDesign file (that has un-synced links). Prior to 12.3 it smart sync would load the file and then the file would open after syncing automatically...in 12.3 and beyond nothing happens until you manually sync all the files.
It's INSANE this is still a problem. It has seriously affected our workflow within our company. I have been holding out on updating my operating system on my personal MacBook pro but at some point I'm going to have to upload. Meanwhile, my work machine (iMac) hasn't been able to utilize smart sync since March. Dropbox, what are you doing? We have around 10 people with accounts and will seriously leave if its not fixed in the next couple of weeks.
Michael B.10 wrote:
I assume this response only applies to Business and Teams accounts...
Not everyone with a personal account has been invited to the private beta. I've had my account set to enable early releases since support for M1 was in beta around January but haven't seen any hint of an invite.
I guess that a non-update-update is better than crickets. Thanks.
Ok, so I am thinking of updating my Mac. Should I go with the supported official version or a beta? If I go with a beta, can I expect to get one that will suffice? I have heard betas do not all roll out to all beta customers at the same time.
"A public beta for full support of macOS will be available in early Q4. For now, you can still double-click to open files in Finder. Everything else is working as usual."
"Everything else is working as usual" is gas-lighting. Yes, you can double-click files in Finder. I've been doing it for a couple of months and personally I don't find it to be a big deal. It's the only issue with a workaround.
What about how folders and files that aren't synced show 0K as the size. This is a total fail.
What about how the sync status icons often don't refresh properly?
What about how the status icons are often just plain wrong? Like a folder that is clearly local showing a cloud?
And then there's the biggest problem of all which is acknowledged as a feature:
https://www.dropboxforum.com/t5/Create-upload-and-share/Smart-Sync-changes-quot-modified-quot-date-of-folders/m-p/614197#M56193
Dropbox SmartSync is an NFT. Non Functioning Technology.
