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Forum Discussion
Windows 11 Upgrade and cannot get Dropbox to work properly
I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web,...
So...
The secret (as is sadly so often the case) is a re-start.
Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.
I don't understand this, but it did the trick.
thanks to Megan and Jay for your help!
Andy
On my PC, Win11 had installed TWO Dropbox Apps - my original still-working one (Dropbox for S), and another one, an invite to install the Dropbox App. And it seemed that the Desktop Dropbox icon was linked to this second App. Uninstalling this second App restored the desktop icon link to my working Dropbox for S App.
Sadly, back to nothing functioning with Dropbox.
I can reach it through my web browser, but not through the Dropbox app. Further, i can't upload a Word file to Dropbox (at least through the "save" function in Word).
Weirdly, everything was fine yesterday. I haven't done anything different.
I tried doing a re-start, but it doesn't seem to matter.
This is very frustrating, and I'm not sure what to do next.
Any new ideas? Is this an issue with other users?
Mine stopped working a couple of weeks ago on my Win11 PC, with just the startup blue screen with logo shown. Uninstalled and re-installed and now OK. However, had to sign out of existing Win11 and sign back in with new install.
Seems to be working OK now.
- Hannah
Dropbox Staff
Hey, grov! I'm happy to see that your issue was eventually resolved and thanks for keeping us in the loop.
As for you ajborson, can you give us some more details on the issue?
Why are you not able to access your files through the Dropbox app?
And are you referring to the Dropbox mobile app or the desktop app?
Any additional info you can give us, would be super helpful.
Hmm. The latest installation of Dropbox now seems to automatically add a .dropbox file to ALL my USB drives, even though I explicitly told it to NOT backup anything - in other words, don't get involved with what I'm doing. This is NOT good - in one case it's vital that my SD card files are in sequential order, and Dropbox auto-adding its own file wrecks this.
I am referring to my laptop, which is running Windows 11. I have had the desktop version of the app running on it, which has worked well intermittently, and then stops working entirely (and I cannot even get it to load). When it is not working, as is the case now, I do not see the dropbox icon listed on the bar at the bottom right (where active resident programs usually show up). When it is not working, I can click on the Dropbox app where ever it presents itself, and after a spinning wheel, nothing happens. While I can "upload" a file to the web version of Dropbox (manually, and one at a time), I cannot load it through any Office program (which is what I am used to doing, and of course is very convenient). It's as if it is not loaded on the computer (and perhaps it is not, although it appears to be).
The very peculiar thing is that it was running two days ago, then when I tried to use it yesterday, all of the above happened. Nothing new had happened... I hadn't re-started my computer, and as far as I can tell, there wasn't an automatic Windows update. (I've tried re-starting my computer since this happened, but nothing changed.)
This makes me wonder if Dropbox is not playing well with Windows 11. It never happened when I had Windows 10 as my OS, but now it occurs every few weeks (and in the past, it would mysteriously resolve on its own).
Please look at earlier posts to this topic, to see what I have tried in the past (none of which seemed to work, by the way).
And weirdly enough, my absent Dropbox app has reappeared, and is working normally. No reason. No re-starts, nothing. It is maddening when this happens, and a bit disturbing that it fixes itself after a while.
Any thoughts anyone?
I upgraded to Win10 Pro from Home, and Dropbox constantly crashes now. I have tried an advanced uninstall/re-install, to no avail. I opened a ticket with Dropbox, and they take a whole day to respond to emails; with responses like "Try and advanced uninstall and re-install", "Try re-installing with your Antivirus turned off"... Even after I tell them that the product worked fine before the upgrade to Win10 Pro. Frustrating as I have about a dozen new machines all needing to be upgraded to Pro, and deployed to users; but they still take a day to respond. Going to move client off of Dropbox completely and start using SharePoint/Teams more.
Funny you should say that AJ. Have recently noticed a new addition on the RH side of my Taskbar - a Dropbox icon. My Dropbox is still working OK.
