You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ajborson's avatar
ajborson
Helpful | Level 7
4 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
Windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

mwaters5's avatar
mwaters5
Explorer | Level 3


TIcket #16086704

 

Ive gone in an drun %appdata% and all those commande cleared the registry  used commad Promptps nothing Ive rebooted until im blue in the face nothing

 

ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Nancy,

Any ideas?

Also, is it possible I just need to uninstall/reinstall the Dropbox app on my computer?  If that's an idea, could you send me a link for the Dropbox app?  I can't seem to locate one on the Dropbox website.

Thanks,

Andy

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi ajborson, you can install the Dropbox app using  this link to download the installation file. 
    • ajborson's avatar
      ajborson
      Helpful | Level 7
      3 years ago

      Hi,

      Not sure what is going on... The link led to a "to get started, we need to open your dropbox".  I did so, and my dropbox opened, but I didn't see a way to then download the app.

      Can you check and see if this was the correct link, or perhaps I am doing something wrong. 

      Thanks,

      Andy

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!