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ajborson's avatar
ajborson
Helpful | Level 7
4 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
Windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Hi mwaters5 and ajborson, hope you don’t mind if I jump in here. 

mwaters5, can you please send me the ticket number from your case, so that I can have a look for you? 

ajborson, I'm sorry to hear the same issue still persists on your computer. 

Can you please provide a few screenshots of what you see on your end? For example, I’d like you to send me a screenshot of the spinning wheel that you mention, if possible, as well as the exact OS that’s currently running on your device. 

I’d like to gather a few more info, and see what may be happening.

Thanks!
ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Hi Nancy,

Here's the OS build:  22000.556

Here's the "experience": Windows Feature Experience Pack 1000.22000.556.0

If there's another number you need, let me know.

Here's the screenshot I was able to take of the circle when I try to load the Dropbox app (it happens regardless of how I try to load it)

Thanks, Andy

 

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