You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
6 years ago

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tel...
File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    6 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

CamEicher's avatar
CamEicher
Explorer | Level 3

Not surprising about that, the Dropbox support team are dismal. Only helpful person is Lusil here on this forum.  But the official Dropbox support team is unhelpful and somewhat rude when if you happen to get a reply. Good luck.

DJC1's avatar
DJC1
New member | Level 2
6 years ago

This is a problem that has been around on Dropbox for years, and yet when you call them, they seem to be perplexed about the issue.

I have described for them the exact issue which is described here.  I have upgraded to Business Advanced, I have reinstalled the App.

The problem is that if I happen to be out of internet connectivity when Dropbox gives the Yellow Exclamation point, then it shows NONE of my files.  The reason I want a local copy on the iPad is so that I have a version of the document when I can't be connected to the Internet.  

Dropbox needs to resolve this issue.  

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey everyone, thanks for your reports!

    The team is aware and looking into this. Thanks again!

  • Peachey's avatar
    Peachey
    Helpful | Level 5
    5 years ago

    C’mon... it’s now been 8 months and this issue still isn’t resolved! I reckon I’m going to give it another 2 weeks before I cancel my account and move over to another provider. This is a key feature, but it doesn't even work :(

  • Pan054's avatar
    Pan054
    Helpful | Level 6
    5 years ago

    Indeed, nothing seems to happen.  Some more info:  many of the 'permanent' files on my ipad seem to be reloaded over and over again, even if NO changes were made to the files at all.

    Enjoy Xmas, hopefully this gets resolved before the next one, but I'm not holding my breath (anymore).

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