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Forum Discussion
The app stopped syncing on Linux (two different machines).
My dropbox stopped syncing recently on two different linux machines after restart. I spent hours trying to upgrade the first one before I restarted the second one and noticed that it had the same p...
Nancy
Dropbox Staff
Dropbox StaffI’ve checked again and the message I sent you should be delivered to the email address you see here. Can you please double check once more (along with your spam folder) and let me know if the email is still not there?
I check both of my spam filters and my "quarantine" every day. Nothing from Dropbox except notifications. Can you try again? Maybe try copy-pasting the email address instead of typing it. Also, can you give me a hint that would help me spot it? Will it be from "Nancy"? Will it say "community" in it? Any other key words?
I'm assuming it will contain the word Dropbox somewhere.
- Nancy
dushoff, the ticket should have “Dropbox Community Support” as its subject line. We always copy paste the email address to avoid any typos for this reason.
If you check your email address, you can see and open the email our support team sent you recently, right? I'm referring to the one containing your chat transcript that you mentioned previously.
Other than that, I can suggest visiting this page. Do you happen to be on a paid plan, by any chance? If yes, you should be seeing the option to contact our support team again and you can also provide them your old support number; this way you won’t have to send over the same info again.
Yes, I'm a paid member. No, I'm not getting back on the same insane treadmill where many hours of my time is apparently worth less than even one minute of an actual professional looking at the actual status of my account. Just repeated advice to try standard things, like it's some kind of miracle that four robustly working machines all stopped syncing in the same week.
