You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dushoff's avatar
dushoff
Explorer | Level 4
4 months ago

The app stopped syncing on Linux (two different machines).

My dropbox stopped syncing recently on two different linux machines after restart. I spent hours trying to upgrade the first one before I restarted the second one and noticed that it had the same p...
Desktop
Error Messages
Install
Linux
Setting up the apps
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

In general, you should be able to hit on the Reply option in the email, which will automatically create the new ticket. 

 

If this isn’t possible though, then don’t worry; we can log a ticket for you instead and check the info you’ve provided so far. 

 

Let me know if we can reach you to this email address, and we’ll get things started.

dushoff's avatar
dushoff
Explorer | Level 4
4 months ago

Yes, that email address will be fine.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    You’re all set, dushoff! Please reply to my email, when you get the chance.

    • sarke's avatar
      sarke
      Helpful | Level 5
      4 months ago

      We had the same problem.  After upgrading the dropbox.py controller script, instead of just

       

       

      Starting...

       

      it now said

       

      Starting...
To link this computer to a Dropbox account, visit the following url:
https://www.dropbox.com/cli_link_nonce?nonce=XXXXXXXXX

       

      So it seemed it wanted to re-link the machine.  After opening the URL, it says:

       

      Error
      You cannot log in to the Dropbox desktop app because your device is running an unsupported operating system.
      You must now be on glibc 2.27 or higher to log back in and use the Dropbox desktop application. We recommend that you update to a supported Linux operating system (Ubuntu 18.04+ or Fedora 28+) or meet the new system requirements.

      So it seems our old dev box needs to be taken out back...

       

      It's really a shame there are no human-readable log files.

      • dushoff's avatar
        dushoff
        Explorer | Level 4
        4 months ago

        Thanks for this, but I don't think it applies here (four separate machines dropped, no such error message received).

    • dushoff's avatar
      dushoff
      Explorer | Level 4
      4 months ago

      Pretty sure I don't have an email from you. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        I’ve checked again and the message I sent you should be delivered to the email address you see here. Can you please double check once more (along with your spam folder) and let me know if the email is still not there?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!