\nIn short, when you disable Smart Sync, the Selective Sync settings will apply.
\nWhen Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
\nSince your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
\n
\nCheers
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2018-04-19T01:35:19.898-07:00","lastPublishTime":"2018-04-19T01:35:19.898-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":11228},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:271490/message:273110","readOnly":true,"editFrozen":false,"body@stringLength":"2106","rawBody":"Hey ,
\nIn short, when you disable Smart Sync, the Selective Sync settings will apply.
\nWhen Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
\nSince your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
\n
\nCheers
","customFields":[],"kudosSumWeight":3,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:273110_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:273248":{"__typename":"ModerationData","id":"moderation_data:273248","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"Revision:revision:273248_1":{"__typename":"Revision","id":"revision:273248_1","lastEditTime":"2018-04-19T18:05:22.165-07:00"},"QueryVariables:ReplyList:message:273248:1":{"__typename":"QueryVariables","id":"ReplyList:message:273248:1","value":{"id":"message:273248","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510236780","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743510236780","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1743510236780","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1743510236780","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1743510236780","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1743510236780","value":{"description":"{description}"},"localOverride":false},"Revision:revision:273110_1":{"__typename":"Revision","id":"revision:273110_1","lastEditTime":"2018-04-19T01:35:19.898-07:00"},"ModerationData:moderation_data:273267":{"__typename":"ModerationData","id":"moderation_data:273267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:273267":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330250"},"id":"message:273267","revisionNum":1,"uid":273267,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:273248"},"conversation":{"__ref":"Conversation:conversation:271490"},"subject":"Re: Smart Sync is default to online-only but not working","moderationData":{"__ref":"ModerationData:moderation_data:273267"},"body":"\nLet’s make sure we’re on the same page here with the terminology. When a folder is Selectively Synced, it is syncing to your computer. If you have set this folder to online-only with Smart Sync, then the folder is removed from your computer, and you just see a placeholder.
\nIf you now disable Smart Sync, your Selective Sync setting that still exist, will come into play, causing the folder to sync to your computer again.
\n
\nAs for the last part of your question, what happens if you attempt to open these “empty” files? Have you restarted the computer, and they are still there?
\n
\nCheers
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2018-04-20T01:43:55.581-07:00","lastPublishTime":"2018-04-20T01:43:55.581-07:00","metrics":{"__typename":"MessageMetrics","views":3400},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:271490/message:273267","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"2562","rawBody":"Hey again, ,
\nLet’s make sure we’re on the same page here with the terminology. When a folder is Selectively Synced, it is syncing to your computer. If you have set this folder to online-only with Smart Sync, then the folder is removed from your computer, and you just see a placeholder.
\nIf you now disable Smart Sync, your Selective Sync setting that still exist, will come into play, causing the folder to sync to your computer again.
\n
\nAs for the last part of your question, what happens if you attempt to open these “empty” files? Have you restarted the computer, and they are still there?
\n
\nCheers
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:273267_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1743510236780","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1743510236780":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1743510236780","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:273267_1":{"__typename":"Revision","id":"revision:273267_1","lastEditTime":"2018-04-20T01:43:55.581-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001016","messageSubject":"smart-sync-is-default-to-online-only-but-not-working","messageId":"271490","replyId":"273248"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}