Smart Sync is default to online-only but not working
Hi all,
In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only.
However, whenever someone adds a new folder+files to my shared folde...
In short, when you disable Smart Sync, the Selective Sync settings will apply.
When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
Since your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
In short, when you disable Smart Sync, the Selective Sync settings will apply.
When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
Since your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
However that doesn't tell me whether the selectively synced file that are online-only will download once Smart Sync has been disabled.
For example, with selective sync on and online-only set, files are there but with no content (empty files). If I disable Smart Sync, I wouldn't be surprised if the empty files then sync to the cloud. Hopefully that's not the case but I wouldn't want to try it without first having reassurance it won't happen.
I've also noticed another problem - I've selectively synced to a bunch of folders and set them to online-only. I then un-selectively synced them, expecting them to disappear, but all the empty files are still on my local drive. They aren't syncing, and have no Dropbox icon on the folder icon, but they're still there. This is really concerning.
Let’s make sure we’re on the same page here with the terminology. When a folder is SelectivelySynced, it is syncing to your computer. If you have set this folder to online-only with SmartSync, then the folder is removed from your computer, and you just see a placeholder.
If you now disable SmartSync, your SelectiveSync setting that still exist, will come into play, causingthe folder to sync to your computer again.
As for the last part of your question, what happens if you attempt to open these“empty” files? Have you restarted the computer, and they are still there?
Cheers
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3419,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-04T21:10:35.506-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:654814":{"__typename":"User","id":"user:654814","uid":654814,"login":"pbuckland","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":9,"biography":null,"topicsCount":2,"kudosReceivedCount":3,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-05T19:35:04.212-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1},"ForumTopicMessage:message:271490":{"__typename":"ForumTopicMessage","uid":271490,"subject":"Smart Sync is default to online-only but not working","id":"message:271490","revisionNum":7,"repliesCount":16,"author":{"__ref":"User:user:654814"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:271490"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:271490"},"body@stripHtml({\"truncateLength\":200})":" Hi all, \n \n In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only. \n \n However, whenever someone adds a new folder+files to my shared folde...","body@stringLength":"391","rawBody":"
Hi all,
\n
\n
In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only.
\n
\n
However, whenever someone adds a new folder+files to my shared folder, it selectively syncs to the folder and all files. I thought that it would show in explorer, but only in online-only mode...
\n
\n
Thanks!
","kudosSumWeight":0,"postTime":"2018-04-05T21:05:48.492-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Team admin","text":"Team admin","time":"2019-05-29T03:56:04.879-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:271490_7"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12018},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:271490":{"__typename":"Conversation","id":"conversation:271490","solved":true,"topic":{"__ref":"ForumTopicMessage:message:271490"},"lastPostingActivityTime":"2022-07-26T04:19:44.635-07:00","lastPostTime":"2018-04-20T01:43:55.581-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:271490":{"__typename":"ModerationData","id":"moderation_data:271490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:271490_7":{"__typename":"Revision","id":"revision:271490_7","lastEditTime":"2022-07-26T04:19:44.635-07:00"},"ForumReplyMessage:message:273248":{"__typename":"ForumReplyMessage","id":"message:273248","conversation":{"__ref":"Conversation:conversation:271490"},"author":{"__ref":"User:user:654814"},"revisionNum":1,"uid":273248,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Smart Sync is default to online-only but not working","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:273248"},"parent":{"__ref":"AcceptedSolutionMessage:message:273110"},"body":"
Thanks,
\n
\n
However that doesn't tell me whether the selectively synced file that are online-only will download once Smart Sync has been disabled.
\n
\n
For example, with selective sync on and online-only set, files are there but with no content (empty files). If I disable Smart Sync, I wouldn't be surprised if the empty files then sync to the cloud. Hopefully that's not the case but I wouldn't want to try it without first having reassurance it won't happen.
\n
\n
I've also noticed another problem - I've selectively synced to a bunch of folders and set them to online-only. I then un-selectively synced them, expecting them to disappear, but all the empty files are still on my local drive. They aren't syncing, and have no Dropbox icon on the folder icon, but they're still there. This is really concerning.
\n
\n
Thanks,
\n
Paul
","body@stringLength":"909","rawBody":"
Thanks,
\n
\n
However that doesn't tell me whether the selectively synced file that are online-only will download once Smart Sync has been disabled.
\n
\n
For example, with selective sync on and online-only set, files are there but with no content (empty files). If I disable Smart Sync, I wouldn't be surprised if the empty files then sync to the cloud. Hopefully that's not the case but I wouldn't want to try it without first having reassurance it won't happen.
\n
\n
I've also noticed another problem - I've selectively synced to a bunch of folders and set them to online-only. I then un-selectively synced them, expecting them to disappear, but all the empty files are still on my local drive. They aren't syncing, and have no Dropbox icon on the folder icon, but they're still there. This is really concerning.
\n
\n
Thanks,
\n
Paul
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In short, when you disable Smart Sync, the Selective Sync settings will apply.
\n
When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
\n
Since your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
In short, when you disable Smart Sync, the Selective Sync settings will apply.
\n
When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed.
\n
Since your users are finding it difficult to manage both features, I understand that you want to disable Smart Sync, and have them only work with Selective Sync. Another way to do this would be to have each user set their preferences to Local for new files, go in and change to local any online-only content that they have manually set on existing content, and then only use the Selective Sync settings to manage things. Alternatively, they could select to sync all folders from the Selective Sync settings, and then use Smart Sync to manage it all.
\n
\n
Cheers
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Smart Sync is default to online-only but not working","moderationData":{"__ref":"ModerationData:moderation_data:273267"},"body":"
Let’s make sure we’re on the same page here with the terminology. When a folder is SelectivelySynced, it is syncing to your computer. If you have set this folder to online-only with SmartSync, then the folder is removed from your computer, and you just see a placeholder.
\n
If you now disable SmartSync, your SelectiveSync setting that still exist, will come into play, causingthe folder to sync to your computer again.
\n
\n
As for the last part of your question, what happens if you attempt to open these“empty” files? Have you restarted the computer, and they are still there?
Let’s make sure we’re on the same page here with the terminology. When a folder is SelectivelySynced, it is syncing to your computer. If you have set this folder to online-only with SmartSync, then the folder is removed from your computer, and you just see a placeholder.
\n
If you now disable SmartSync, your SelectiveSync setting that still exist, will come into play, causingthe folder to sync to your computer again.
\n
\n
As for the last part of your question, what happens if you attempt to open these“empty” files? Have you restarted the computer, and they are still there?
\n
\n
Cheers
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Dropbox Staff
