We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Smart Sync and Quick Preview on Mac
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Likely because you're trying to preview a file that doesn't exist on your computer.
When you set a file to Online Only, the only thing that's left of that file on your computer is the necessary information to make it appear in the folder. Since there's no content in the file, your OS (nor any other program) is able to preview it.
Remember, when you set a file to Online Only, the file is removed from the computer leaving behind only a marker file. In order to access that file, whether it be to open and edit it or simply preview it, the file needs to be on the computer (Smart Sync doesn't allow you to open files directly from the Dropbox servers). When you open a file, it's synced back to your local drive and then opened as normal. When you're done with the file, if you want it to be online-only again, you need to mark it as such.
Hi Jane,
Thank you for your prompt reply, most appreciated. I am more concern with other local disk file preview than the Sync Dropbox file. I know you cannot preview files that is not sync down to the local drive.
I will hold the upgrade till this is resolved. Thank you and appreciate if you would let me know once it's resolved so I can upgrade to Pro. Cheers
If you relaunch your finder from your desktop it seems to fix it (for the time being).
This has only been happening to me since I upgraded to DP Pro. Something isn't right. I has to be a bug on the DB side. Hopefully they can get this resolved, I definitley don't want to relaunch my finder every hour or so.
Thanks for the intel thus far.
