You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bwhight's avatar
bwhight
Helpful | Level 5
8 years ago

Smart Sync - Windows Explorer Search Not Working

I am testing Smart Sync for our team.  All fine but when files are 'Online Only', Windows Explorer search can't fined them.  I have tried a few PCs in our team and all have the same problem, so I don...
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  • Lucio's avatar
    Lucio
    7 years ago

    The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

    When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

    Thanks to all that reported this and we appreciate your patience on this matter.

    Happy syncing!

SteveWeston's avatar
SteveWeston
Helpful | Level 6

Oh drats.  You are right mxoh.  Its now finding online-only folders, but not online-only files.  Still not fixed.  Lucio, can you please advise?

Lucio's avatar
Lucio
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks mxoh and SteveWeston for your reports. I'm currently investigating what could be happening since the solution should work for files and folders, and we have already received positive feedback from a lot of users as well. Would it be possible for you to submit a support request with a few screenshots and mentioning this thread so that we can take a closer look?

Also, I'd like to point out that the Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is only available on computers with versions of Windows 8 and above.

This means that if you're using the search capabilities of a Windows 7 computer, you won't be able to find online only files and folders in the results. This is something outside of our control since this particular version of Windows OS doesn't provide the functionality required to search and find placeholder files.

You can always use Dropbox.com to search and find all of your files. But if it's imperative for you to use your Windows OS capabilities, you can upgrade your OS to a newer version.

  • Richard P.44's avatar
    Richard P.44
    Helpful | Level 7
    7 years ago

    Hi Lucio

    I'm getting the same issue - since dropbox updated to 60.4.107 - new files dont show up on a search. Using Windows 8.1

    Is there a way of rolling back to earlier versions>

    Richard

    • Richard P.44's avatar
      Richard P.44
      Helpful | Level 7
      7 years ago

      Hi Any news on this - I've reported it to support but not had any fix

      • Richard P.44's avatar
        Richard P.44
        Helpful | Level 7
        7 years ago

        Hi

        I've managed to reinstall Beta 60.3.89 and the search function works fine - so later updates must have overwritten

        If you do this need to delete the Dropboxupdater.exe file in C:\Program Files (x86)\Dropbox\Update or else it updates you back up to the latest version

        Let us know when the latest version is corrected

        thanks

        Richard

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