You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LoveMyslf's avatar
LoveMyslf
Helpful | Level 5
7 years ago

Please reinstall Dropbox to fix all your syncing icons!

This has been an issue for a while now. It's an issue on both my Windows 10 devices. I have tried different solutions from this forum, without luck. I'm running version 50.4.71, from the offline inst...
Desktop
Setting up the apps
  • karnerkreativ's avatar
    karnerkreativ
    7 years ago

    Hey, I'm good now! The problem was the ShellIconOverlayIdentifiers as you describe it here: https://help.dropbox.com/syncing-uploads/icon-overlays-not-appearing
    I hadn't seen the "dropdown" for Windows when I was first reading that page. Windows must have updated something or whatever Dropbox ended up on rank 16 ...
    That's really annoying digging around in the registry. :(
    Anyway, they are back.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey LoveMyslf, thanks for checking in with us on the Dropbox Community on this error, let’s have a look into what you’re experiencing together & we’ll take it from there, I hope you’re having a great day so far! 
 
Just as a point of reference, are you trying to place Dropbox on a different drive by any chance? This can be done by allowing Dropbox to install to its default location during setup. Once you have completed the install you can then attempt to move the Dropbox folder to a different location.
 
Secondly, I’d like to point you towards third party apps that may be killing the updates in the background (eg. some users have reported that the application "Boxifier" blocks the installation from being carried correctly). To bypass this, could you disable any Security/Antivirus programs & give our offline installer a try? 
 
 
Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks again & I’m looking forward to hearing back from you on this discussion! 
LoveMyslf's avatar
LoveMyslf
Helpful | Level 5
7 years ago
I uninstalled, restarted my pc, deactivated Windows Defender, ran the offline installer as admin and used the default install location, but the issue has not been resolved. I still get the same message.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate the update here LoveMyslf!
     
    As an additional step, my suggestion would be to wipe all previous permissions & start afresh following the steps outlined here, in order to wipe any traces that may be obstructing the Updater. 
     
    If the issue persists, please do let me know here, so as to check back on your account details in more detail. Thanks again for all your cooperation! 
    • LoveMyslf's avatar
      LoveMyslf
      Helpful | Level 5
      7 years ago
      I unlinked and quit Dropbox, I uninstalled, restarted my pc, deactivated Windows Defender, deleted the folders (as told in the guide you posted), ran the offline installer (not as admin) and used the default install location, but the issue has not been resolved. I still get the same message.
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks a lot for your cooperation LoveMyslf!
         
        I understand that you’d need some additional assistance on this issue & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on that based on the info I have on my tools for your account & move forward together. 
         
        Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
         
        Thanks again for posting on the Community & I’m wishing you a fruitful week ahead! 

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