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Forum Discussion

NiFu's avatar
NiFu
Explorer | Level 4
11 months ago

Option to record with camera on Dropbox Capture is grayed out

I do not have the possibility to click on the first option. I tried with an other App (Loom) and the camera worked, so the problem doesn't seem to be my MacBook. Can't somebody help me?  I can...
Dropbox Capture
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey NiFu, sorry to see you're having this issue.

 

Since you're on a Mac, can you make sure that you've given Dropbox Capture access to your camera through your system preferences?

 

Let me know how that goes.

NiFu's avatar
NiFu
Explorer | Level 4
10 months ago

Hi Hannah, 

Thanks for the answer. Yes, the access to my camera was already given (it worked before). 

For now, I tried again, and I do have the option to record my screen and use my camera. I don't understand what happened, but all seem in order now. 

Thanks for your time! 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the update, NiFu!

     

    I'm glad to see the issue was resolved.

     

    If it returns, make sure to let us know.

     

    Have a great week ahead!

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