You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Jayson L.
3 years agoExplorer | Level 4
No Option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer...
- 3 years ago
Not sure if this is okay to share but in the interests of keeping everyone in this loop up to date...
Update: My Dropbox context menus are back. This solution works. Fingers crossed it stays that way!!
I have been exchanging emails with a very helpful Dropbox engineer and he has stepped me through a few options. Most didn't work. This latest one does, but it's a step back to a previous stable version of the app.
I was told that Dropbox are working on an updated version of the app that will bring back the context menus as they are aware of the problem. However, this may take a week or more. In the meantime, he suggested I roll back to an older version of the app that still works with the context menus on the latest version of Windows 11. You can find the download link to the install file here: https://www.dropbox.com/downloading?build=158.4.4564&plat=win&type=full&arch=x64
Now, a few things to note:
1. You do not need to uninstall the existing app. Just click and install this older version on top of it. It will override the existing version.2. Give it time. It takes a bit after the install to click online. Check that the older version of the app has "taken" by hovering over the Dropbox app icon and checking the app version. It should be 158.4.4564.
3. After the install is finished, Dropbox will sync and will re-index all your local files on your hard drive in the Dropbox folder. That will take a while, depending on how many files you have and how big the total storage space is. Be patient.
4. Your context menus will slowly come back online in Windows Explorer when you right-click as each file and folder finishes syncing and indexing. If you right-click and the Dropbox context menu isn't showing, it probably means it is still syncing and indexing. Again, be patient. Once that's finished, your context menus should be back for all your files and folders in Dropbox.
5. VERY IMPORTANT. You need to DISABLE the auto-update for Dropbox until the new stable version is installed (when it eventually comes out) and you stay on this version. 158.4.4564. To do that: open Task Manager (CTRL+ALT+DEL) and go to the PROCESSES tab. Scroll down to BACKGROUND PROCESSES and keep scrolling until you get to "Dropbox Update Service (32 bit)" and click on that to highlight it. Then right-click and select "End task." That will disable the auto-update TEMPORARILY.
NOTE: if you reboot your computer, the Dropbox auto-update task will enable again, so each time you reboot, you will need to disable the auto-update process. Just repeat STEP 5. There is no real way to turn it off permanently, and there's a whole Dropbox thread about it. If you want to read about it, it's here. https://www.dropboxforum.com/t5/Apps-and-Installations/How-to-disable-DropBox-Update/td-p/199292 I wouldn't recommend it anyway because you do actually want the auto update to work, and it's part of Dropbox's policy. I wouldn't mess with it anymore permanently. If you are in contact with a Dropbox engineer via email as part of this issue, they will be able to turn it off for you on their end, but you have to ask.
Good luck.
Shout out to the Dropbox engineer helping me. He was super helpful and very responsive.
MHJC
New member | Level 2
Since I installed Windows 11, I am missing most of the Dropbox context menu items that I normally rely upon. It doesn't matter whether I access 'Dropbox' from the new W11 context menu, or if I 'Show More Options' to get the classic context menu, I still only have 'Send with Dropbox Transfer' as an option. I am missing the usual array of context menu items, such as 'Copy Dropbox Link' and 'View on Dropbox.com.'
I've reinstalled Dropbox, signed in and out, restarted Explorer, restarted Windows, and nothing is bringing back the context menu items. Any advice? This is incredibly inconvenient and reduces the usability of Dropbox on PC dramatically.
Megan
3 years agoDropbox Staff
Hi MHJC, thanks for posting here!
Would it be okay for me to reach out via email, in order to have a closer look into this?
Thanks a bunch!
- TERRACE_873 years agoCollaborator | Level 9Megan Dropboxer - i never received a reply back with a solution for fixing this ongoing issue. please advise.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!