You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
toysbyus
12 months agoHelpful | Level 6
Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared
Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the ap...
- 12 months ago
Walter and Hannah:
You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!
toysbyus
Helpful | Level 6
Will do right now!!
toysbyus
12 months agoHelpful | Level 6
Walter and Hannah:
You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!
- toysbyus11 months agoHelpful | Level 6
Hello Walter and Hannah! Started up the MacBook Pro this AM and, guess what? NO Dropbox icon on the menu bar at the top!!! It WAS there for sure when we were last in touch BUT definitely NOT there today. Any thoughts or suggestions? Sorry to bug you right before the holiday!
Steve
- toysbyus11 months agoHelpful | Level 6
Hello again, folks! I just opened my MacBook Pro and, suddenly, the Dropbox icon has returned to the menu bar!!! Just selected it and my Dropbox files are all visible.......not sure what happened BUT the news is good. Hope that it remains now. I just also updated the OS to Sonoma 14.2.1 so perhaps that helped Dropbox's to show up again?? Back to your holiday prep, happy holidays to all...and to all a Good Night!
- toysbyus11 months agoHelpful | Level 6
Merry Christmas to you all! well, the issue continues. Between yesterday and today, the Dropbox icon has again disappeared from the menubar! I updated the OS to Sonoma 14.2.1 and, for several hours, the icon was visible BUT the menubar icon is definitely gone.....again. May I ask a stupid question? Why is this happening after years of the icon always being visible? It is dependably visible on my MacMini running Sonoma, also updated to 14.2.1 ...........sorry to have to restart the conversation again! Happy New Year too, BTW!
Steve
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!