You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
4 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
Desktop
Dropbox Basic
Mac
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi Joelo   ,

 

Thanks for reaching out to us regarding this important issue.   

 

In order to circumvent the firewall blocking the app we can do the following: 

 

  • Look for search bar
  • Then type terminal
  • When the terminal windows opens:
  • Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac next

 

After this is done the firewall issue should be resolved.

 

Are you able to perform this operation ? 

Joelo's avatar
Joelo
Explorer | Level 4
3 months ago

DBX_Pedro, as I stated before, I'm not able to perform this operation because this is computer is managed by my IT department (who also tried to go around the firewall using thee command and failed, got the same result). It is obvious the issue is with Sequoia and v208.4.5824 not being compatible in some way. I hope an update is released soon.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Joelo ,

     

    Thanks for getting back to us. 

     

    There is another option for you to ask the IT , these are the steps : 

     

    Go to the top left corner

    press the Apple Logo

    System Settings

    Network

    Firewall

    Options from the Firewall

    Untick block all incoming connections

    Then allow incoming connections from Dropbox

     

    Can you please ask them to try the above? 

     

  • Joelo's avatar
    Joelo
    Explorer | Level 4
    3 months ago

    Seems I'm out of luck on two fronts. My IT department wasn't able to make changes in Terminal (which is a separate issue they're working on). But I also just upgraded to v209.4.3661 and it still doesn't work. The app still stays in syncing limbo (says it's syncing but no downloading is actually happening).

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