You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
4 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
Desktop
Dropbox Basic
Mac
Joelo's avatar
Joelo
Explorer | Level 4

Hi, I have a similar issue. I have two company Macs and both are not able to sync files. They both can start the desktop application (even though it takes longer than it usually did), but files don't sync. The interface appears to be syncing (i.e. "syncing 12 files"), but nothing really happens. Surprisingly, the firewall (which I cannot change) has Dropbox with "Allow incoming connection". Somehow, the connection is still blocked.

I've tried re-installing a couple of times but this didn't solve the problem.

marty39's avatar
marty39
Explorer | Level 4
3 months ago

Joelo: Just a thought: this doesn't look like one of the issues that other users have encountered and resolved. Could your company have installed some kind of "protection" that's interfering with Dropbox? If so, you might raise the issue with company tech support.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!