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Forum Discussion
I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?
Hi!
I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Thanks for that User134679, and for sticking with me here while we look into this!
Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.
To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:
- Right click the Desktop folder
- Choose "Properties"
- Go to the "Locations" tab
- Choose to reset to default location.
This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?
If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.
Daphne
Dropbox Staff
Dropbox StaffThanks for that User134679, and for sticking with me here while we look into this!
Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.
To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:
- Right click the Desktop folder
- Choose "Properties"
- Go to the "Locations" tab
- Choose to reset to default location.
This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?
If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.
Hello,
I been having a similar issue. I cannot for the life of me delete the dropbox folder off my computer without deleting all my desktops.
I have tried looking for it through the dropbox app and I have tried so many things via dropbox but because of a previous uninstall gone bad it got left behind and the dropbox server does not recognize it, yet it has a "My PC" folder in it and a "Documents" folder in it that links to all my files on my computer.
How do I delete this dropbox folder without deleting my desktop and my documents?
In other words, how do I delete the linkages of the sub-folders within the dropbox folder so I can delete the sub-folders within the dropbox shareholder?
I do not even have a "My PC" folder on my actual computer but somehow this sub-folder within the dropbox folder is linked to my entire desktop. It's been left behind on my computer for over a year after installing Dropbox.
Please help me!
Cristiano
- Walter
Hey C7, sorry to jump in here, but I just wanted to mention that it sounds like you enabled the computer backup feature, possibly upon installing the desktop app on your computer.
Did you disable the computer backup feature before trying to delete any of those folders?
