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Forum Discussion
I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?
Hi!
I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Thanks for that User134679, and for sticking with me here while we look into this!
Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.
To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:
- Right click the Desktop folder
- Choose "Properties"
- Go to the "Locations" tab
- Choose to reset to default location.
This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?
If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.
Daphne
Dropbox Staff
Dropbox StaffHi there User134679, I'm sorry to hear you're having trouble with this!
From what you've mentioned, the computer backup feature was enabled during the initial install of the app.
Since you've uninstalled the app from your computer, it should have now been disabled. Can you try moving the content of the "Dropbox > My PC > Downloads/Desktop/Documents" folders to another location on your computer?
Just to note, when you uninstall the Dropbox app on your computer, the Dropbox folder will remain on your computer but will no longer sync and will just be like any other folder on your computer.
Let me know how it goes!
I thing sync files with dropbox is not disablet because i still have file with name "My files in dropbox" and when i delete one file from it, it delete too in my computer..
- Daphne
Thanks for getting back to me here User134679!
The "My files in Dropbox" should be a shortcut to the files within the Dropbox folder.
Can you let me know if you can move the files from there to another location on your computer, like drag and drop them to your Desktop?
- When I move it from that folder, it moves to the desktop, but in the folder "My files in dropbox" it's still .. Another thing is that if I decide to delete something from the desktop, it will be deleted from the folder "My files in dropbox " too.
- Daphne
Would you mind sending me a few screenshots User134679? It would be useful to send a screenshot of:
- where you see the "My files in Dropbox" shortcut.
- the Desktop folder and the "My PC > Desktop" folder side by side.
Also, just to clarify, once you've moved the file from Dropbox to the desktop, if you delete the file from Dropbox is it also deleted from your Desktop?
Keep me posted!
