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Forum Discussion
How to clear the Dropbox mobile app cache on iPhone/iPad?
Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
Thank you for sparing me any more agony over this problem.
I think Dropbox's answer to uninstall and reinstall just to clear cache is flatly unacceptable.
Time to look elsewhere.
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
Nice, we have a "clear cache" button now. Guess we should have been more specific. Could we have a "clear cache" button that also clears the cache when pressed? The current one does nothing to reduce the over 1GB that dropbox is occupying on my phone.
- Didn't work for me either! I gave up and just reinstalled the app. (Though I'd imagine this wouldn't be the best option for people who have saved a lot of specific files offline.)
The 'Clear cache' button does absolutely nothing for me either. I keep getting popups from my iPhone saying I'm running out of space, and Dropbox is the app using the most storage even though I have 0 offline files.
After months of having this issue I signed up to this board to investigate...
- I don't see this setting option on iPhone 6 using iOS 10.3.1
So I just used the "clear cache" button & Dropbox is still taking up 14.36GB on my phone.
I don't have a computer that will run Dropbox (since they stopped supporting it on older browsers) so I have no way of seeing if any of my folders are set to reside on my phone or whatever, (because for some bizarre reason, this functionality is not available when looking at my Dropbox in a browser - Go figure) but certainly in the app on my phone, no files are set to be seen offline.- And I see, reading further through the thread from the rather misleading "solved" b*llsh*t at the beginning, that I'm not alone in this.
- Jane
Dropbox Staff
Yes, same issue here. It has taken now two years and still Dropbox team hasn't been able to solve this issue. What's the matter with you? It starts to get annoying as the DropBox app takes now several gigabytes of space on the iPhone despite tha fact that my offline files take up about 200kb.
Clearing the cache freed up 200Mb, but clearly this is still an issue. Effectively this makes Dropbox quite unusable for me at the moment. If you can't solve this I believe your service is not worth paying for.
Found that button. Still doesn't work for me.
- Jane
- Rich
Super User II
Jane wrote:
I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
- Rich
Herma wrote:
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
Ja, de knop bestaat op de iPhone 5S. Het bevindt zich in Instellingen op het tabblad Account. Of het daadwerkelijk iets doet, staat nog ter discussie.
- Huhh....ik zie de knop echt niet bij Account!
I just tried this and found out that clearing the cache in the app and restarting the iPhone does not solve the problem. Te app is still not freeing up unused memory. I have zero offline files in dropbox app and yet the app is still using 467MB of my phone memory.
- Lusil
