You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Phil M.22's avatar
Phil M.22
New member | Level 1
9 years ago

dropboxinstaller.dmg won't open

I downloaded dropboxinstaller.dmg onto my mac running El Capitan, but when I doubleclick on dropboxinstaller.dmg, it never opens. what can I do?
  • Robert S.'s avatar
    9 years ago

    The standard installer is working for me on 10.11.6 El Capitan, I'd suggest reboot and try again.

    Looks like DB have removed the offline installer from the main download page, but it's still available, here.

    Similarly, if an error is encountered I'd recommend restart the computer and run the installer again.

    (Previously posted download link also updated.)

     

    Mod note: edited to update link in post. [last updated 2022]

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!