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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Thank you @Hannah. If Dropbox is "aware" of the issue, it would be helpful if they posted something about it, so your CUSTOMERS aren't left scratching their heads and/or trying to troubleshoot.
Sam DBX
Community Manager
Community ManagerHi everyone,
Thanks for hanging in there; we know how frustrating this issue can be.
To clarify, we've spotted this connectivity error (the Dropbox desktop app getting stuck during startup) in an older version.
Our team is currently working on a fix and we should have an update for you soon.
In the meantime, if you haven't already, please quit/close the Dropbox application and relaunch it.
Thank you!
@Sam DBX
Yes. Repeating shirish75 's comment: As far as I can tell, this has NOTHING TO DO WITH VERSION. We're on the current version and the issue still exists. It's hard to believe after all this time (and 10 pages of posts), the Dropbox team can't even accurately get a handle on the issue's cause. Clearly, supporting customers is not a priority.
And why is the issue shown as "solved"????
Mr. Sam, no version works and there is no work around.
This is blocker issue and probably may not be that difficult to fix, but its taking inordinate time.
Surprised how DB team is not looking into such critical issue.
I am also having the same issue and since my Dropbox runs on a PC that is running remotely (my PC is outside on a telescope), it’s an effort to be able to connect to it, quit and restart. It literally immediately connects when I quit and reboot.
I’ve been with Dropbox for many years but won’t be continuing to pay £10 every month if this isn’t fixed in the next few months, I’ll have to look for alternatives.
Brand new PC, fully updated, no VPN, home network… standard setup! Reboot the PC and Dropbox just doesn’t connect without exiting and reopening the app.
Please get this sorted Dropbox.
