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Forum Discussion

rcrath's avatar
rcrath
Helpful | Level 6
2 years ago

dropbox hangs on "starting..." in Manjaro and in Fedora 38

currently on Fedora 38, using dropbox installed from Fedora 38 RPM at https://linux.dropbox.com/fedora/38/x86_64/ Observed behavior: Dropbox hangs on "starting"' Theory: there is something in my Dr...
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  • rcrath's avatar
    rcrath
    2 years ago

    I got some help from support. The key piece was to run "chattr -R -i ~/Dropbox" which revealed the problem files.  I had created symbolic links from my dotfile settings in .config, .themes, and .local and placed the actual files in dropbox folders so that some of my settings would get backed up to dropbox.  One of the applications put unchangeable files in dropbox and that is what caused the problems. Since I reinstalled fresh, once I was able to find the problem files via chattr and move them out of Dropbox, syncing resumed and is now fixed.  

el-guapo's avatar
el-guapo
Explorer | Level 3

I've been going back-n-forth with support for a week without resolution. I was instructed to attempt the "Advanced Reinstall" process documented here: https://help.dropbox.com/installs/advanced-reinstall and I'm still experiencing what appears to be the exact same issue that you reported: "dropbox status" reports "Starting..." and running "dropbox stop && dropbox start" outputs text mentioning "load fq extension" and finishes with "Dropbox isn't running!"

One noteable difference is that I'm running Fedora 40.

rcrath's avatar
rcrath
Helpful | Level 6
8 months ago

If the chattr or the or the max handles doesn't work, try support--they were quick and sorted things out for me.  

  • el-guapo's avatar
    el-guapo
    Explorer | Level 3
    8 months ago
    Sadly, I’ve been going back and forth with Support for a week. They appear to be following the same script with me but taking 24 hours or more to provide the next step.

    I’m a long time Dropbox customer and like the product but sadly, like for all such services, their support is declining.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey el-guapo - sorry to hear about this.

     

    Could you share your ticket ID so that we can look it up in our system too? 

     

    Thanks! 

  • el-guapo's avatar
    el-guapo
    Explorer | Level 3
    8 months ago

    Thanks Walter. Ticket # 23655183

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the ticket number el-guapo- I've found it in our system and passed your comments on to the expert who's looking into your case.

     

    They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • el-guapo's avatar
    el-guapo
    Explorer | Level 3
    8 months ago
    Thanks Walter but Здравко got me going!

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