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Forum Discussion

Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
Desktop
Setting up the apps
Windows
  • tradeshowjoe's avatar
    tradeshowjoe
    8 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    8 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    8 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    8 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    8 years ago

    A reinstall fixed it for me.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey all, 

 

Thanks for following-up, we've made sure to accept your answer as solutions, so that these are stored internally for future reference. I sincerelly appreciate your cooperation! 

 

If you need further assistance in the future, please let us know! 

 

Warm regards, 

JaneA

tradeshowjoe's avatar
tradeshowjoe
Helpful | Level 6
8 years ago

Nothing has worked for me. I have a vpn (PIA) and Kapersky. I turned them both off and uninstalled db then reinstalled with both turned off. Still no go.Ironically, db started working about the time of my needing to pay for the service again, I paid and now it's dead again. Quite unhappy. I have tried everyting suggested and nothing,

  • Ralf L.'s avatar
    Ralf L.
    Helpful | Level 5
    8 years ago

    A reinstall fixed it for me.

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