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Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
Desktop
Setting up the apps
Windows
  • tradeshowjoe's avatar
    tradeshowjoe
    8 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    8 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    8 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    8 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    8 years ago

    A reinstall fixed it for me.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey MuninMunin, 
 
Welcome to the Dropbox Community, glad to work on that with you! 
 
Let’s go through some troubleshooting steps together. 
 
#1. Stop Dropbox:
- Click the Dropbox icon in the system tray at the bottom of your screen.
- Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox".
 
#2. Uninstall Dropbox:
Please note that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
- Click on the Start button on the bottom left of your screen, and select "Control Panel" (Vista, 7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
- Click "Uninstall a Program".
- Select Dropbox from the list of programs and click "Uninstall".
 
#3. When the uninstall finishes, reboot your computer just to finish with the uninstallation. 
 
#4. Download and install the newest version of Dropbox.
 
Please disable your antivirus or any other security program during the re-installation, just to exclude any interference. 
 
If this persists after the steps above, please let me know!
 
Warm regards, 
JaneA
tradeshowjoe's avatar
tradeshowjoe
Helpful | Level 6
8 years ago

Problem persists. Thanks for trying Jane. Doesn't fix it for me. I have enjoyed DB, my renewal is up in a couple weeks and I am going to find another service if this problem is not resolved by then. Shame, I really liked it when it worked.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    I'd be glad to go through some troubleshooting steps with you.
     
    In your previous reply, you had mentioned that what had helped you resolve that was to plug your phone into your computer. Have you followed any other steps that may help me determine the case? 
     
    Will be awaiting your message here!
     
    Warm regards, 
    JaneA
     
     
    • tradeshowjoe's avatar
      tradeshowjoe
      Helpful | Level 6
      8 years ago

      Thanks for the reply. I am using Windows 7 pro. Everything worked worked fine, then it just didn't. When I click on DB in my program menue, I get the circle (waiting) icon for a breif second, then nothing. I have tried to run as admin, I have installed as admin. I have uninstalled/reinstalled many times, When I tried with the phne connected to the cpu, I got it back, temporarily. Then one day it was back, for a few hours.  Gone again. I am stumped.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Thanks for the swift reply!
         
        Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
         
        Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
         
        Will be awaiting your message here! 
         
        Warm regards, 
        JaneA

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