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Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
Desktop
Setting up the apps
Windows
  • tradeshowjoe's avatar
    tradeshowjoe
    8 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    8 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    8 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    8 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    8 years ago

    A reinstall fixed it for me.

Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Hello everyone I am sorry for taking this long to reply. I was able to fix this problem myself and I completely forgot to post an answer. What worked for me was doing clean boots with no services for the exception of Microsoft services and through process of elimination I found out what start up service was causing dropbox not to properly start. In my case "Google Music Manger" was the culprit. I do not really know why but things went back to normal after stopping it and uninstalling it. I had to do the clean boot because after some time I began to notice that not only dropbox but other programs would not run even after I try running the applications myself. So yea, idk if that will help you guys but in case you are still trying to solve this problem check and see if this works for you. Maybe a different start up service does the job for some of you. I don't really know but at least I got mine back to work, not thanks to the mediocre support team from dropbox which never even tried contacting me or responding to this post.

  • MuninMunin's avatar
    MuninMunin
    Explorer | Level 3
    8 years ago
    Interesting for you to say that. Dropbox closed on me and kept showing me the finger right after I installed google drive.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey MuninMunin, 
       
      Welcome to the Dropbox Community, glad to work on that with you! 
       
      Let’s go through some troubleshooting steps together. 
       
      #1. Stop Dropbox:
      - Click the Dropbox icon in the system tray at the bottom of your screen.
      - Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox".
       
      #2. Uninstall Dropbox:
      Please note that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.
      - Click on the Start button on the bottom left of your screen, and select "Control Panel" (Vista, 7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).
      - Click "Uninstall a Program".
      - Select Dropbox from the list of programs and click "Uninstall".
       
      #3. When the uninstall finishes, reboot your computer just to finish with the uninstallation. 
       
      #4. Download and install the newest version of Dropbox.
       
      Please disable your antivirus or any other security program during the re-installation, just to exclude any interference. 
       
      If this persists after the steps above, please let me know!
       
      Warm regards, 
      JaneA
      • wheeler47's avatar
        wheeler47
        Explorer | Level 4
        8 years ago
        Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!

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