You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Jon2024
11 months agoNew member | Level 2
Dropbox Capture didn't upload my video on Windows
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
BB037
New member | Level 2
This same issue has happened to me TWICE in a 2month span! Incredibly frustrating when important data is lost because Dropbox Capture fails to save. Is there serious effort being made to fix this problem and retain users?
SteveB663
3 months agoExplorer | Level 4
me too, the last one was a 25 min recording of a demo for a new client. Now I have to go back and do it all over again. To say I'm annoyed is an understatement especially as its a pay-to-use product.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!