You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

pedalgirl's avatar
pedalgirl
Explorer | Level 4
4 years ago

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

I'm not panicking, yet.   Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.   Decided that I did not want to use it, for reasons un...
desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!
Madc18's avatar
Madc18
Explorer | Level 4

Hi, I am having the same issue and it's very irritating. 

I want to open the Desktop app but it opens on Finder. 

The preferences on the menu bar are not helping. 

Tried logging in and out and still nothing.

This is very frustrating!

Worst of all no email, chat, or phone number for customer service.

 

robhfs's avatar
robhfs
Explorer | Level 4
3 years ago

same issue here dropbox app opens finder not the actual dropbox app, nothing previously mentioned worked, installed and reinstalled dropbox, sync is working fine, no options under "General". trying to use the dropbox app because the finder search bar doesn't seem to see anything in dropbox, empty search results even when I can see the file in a separate window.

 

  • Inis C.'s avatar
    Inis C.
    Helpful | Level 6
    3 years ago

    Same issue here running Catalina and DB 141.4. Opens DB folder in Finder, but doesn't open app. Now useful option in DB menu / General. Fix it, Dropbox.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Inis C. - this is an intentional thing by Dropbox. Sadly. 

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