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Forum Discussion

IPI's avatar
IPI
Helpful | Level 6
6 years ago

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
Desktop
Setting up the apps
Windows
  • IPI's avatar
    IPI
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update and sorry to hear this persists Ed. 

Just a side note here, you're installing the desktop app normally with admin privileges - right?

As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further? 

IPI's avatar
IPI
Helpful | Level 6
6 years ago
Yes, I used run as administrator

Yes, you can email me.

Thanks Ed
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I just sent you a brief email so we can work on this together.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

    Thanks so much IPI!

  • young0886's avatar
    young0886
    New member | Level 2
    5 years ago

    Was this resolved?  I have the exact same problem

  • IPI's avatar
    IPI
    Helpful | Level 6
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

  • lpgarciapintos's avatar
    lpgarciapintos
    Explorer | Level 4
    5 years ago

    I am having the exact same issue. Windows and drivers are up to date. Reinstalled dropbox but this did not solve it.

     

    Any help from Dropbox support?

  • IPI's avatar
    IPI
    Helpful | Level 6
    5 years ago

    Yes they were.  It was a while so I cannot remember the details.  My version of windows was up to date but my system did not install the next build (26 to 27???).  When I did that Dropbox worked.  However, it created a problem in another program and I found I had to uninstall a program and then reinstall to get it working properly.  A bit of work but it has been working fine since.

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